Refund policy
Return and Refund Policy
At PawGrip, we offer a 90-day return policy. This means you have 90 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, with all tags attached, and in its original packaging. You will also need a receipt or other proof of purchase.
RETURNS
Our return policy is valid for 90 days from the date you receive your order. After this period, we unfortunately cannot accept voluntary returns. Your statutory rights remain unaffected.
To request a return, the item must be unused, in its original condition, and in its original packaging.
Certain types of products are excluded from voluntary returns. These include perishable goods such as food, flowers, newspapers, or magazines. Certain hygiene products, hazardous materials, and flammable liquids or gases may also be excluded from returns.
Additional items that may be excluded from voluntary returns include:
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Gift cards
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Downloadable software products
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Certain health and personal care products
To process your return, we require a receipt or other proof of purchase. Please do not send your purchase directly back to the manufacturer.
In certain situations, partial refunds may be granted:
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Books with obvious signs of use
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Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
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Items that are not in their original condition, are damaged, or have missing parts for reasons not attributable to an error on our part
These conditions apply to our voluntary return policy and do not limit your statutory consumer rights.
REFUNDS
Once we have received and inspected your returned item, we will send you an email confirming its receipt.
We will also notify you whether your refund has been approved.
If your refund is approved, we will process it as quickly as possible. The amount will automatically be refunded to your original payment method.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
LATE OR MISSING REFUNDS
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card company, as it may take some time before your refund is officially posted.
Then, if necessary, contact your bank. Processing times may vary.
If you have completed all these steps and still have not received your refund, please contact us at:
SALE ITEMS
Sale items may also be returned, provided they meet the requirements of our 90-day return policy.
EXCHANGES
We offer exchanges, particularly when an item is defective or damaged.
If you would like to exchange an item for the same product, please contact us at:
We will be happy to assist you with the exchange process.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of your return once the returned item has been received and processed. A gift certificate will then be sent to you by email.
If the item was not marked as a gift when purchased, or if the person giving the gift had the order shipped to themselves first, the refund will be issued to the original purchaser. They will be notified of the return.
RETURN SHIPPING
To initiate a return, please contact us by email:
We will then provide you with the necessary information and return shipping instructions.
For returns with a value exceeding €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive a returned item sent without tracking.
Your statutory rights remain unaffected.
STATUTORY RIGHT OF WITHDRAWAL
Consumers within the European Union generally have a statutory right to withdraw from online purchases within 14 days of receiving the goods, unless a legal exception applies.
Our voluntary 90-day return policy is offered in addition to this statutory right of withdrawal and does not restrict it.
For information on how to exercise your right of withdrawal, please contact us at:
PawGrip
Website: https://pawgrip.store
Email: pawgrip@use.startmail.com