Terms of service
Terms and Conditions
GENERAL INFORMATION
Welcome to PawGrip! The terms "we," "us," and "our" refer to PawGrip.
PawGrip operates this online store and website, including all associated information, content, features, tools, products, and services, to provide you, our customer, with a carefully selected shopping experience (collectively referred to as the "Services").
PawGrip uses Shopify technology to provide these Services.
The following Terms and Conditions, together with all policies referenced herein, describe your rights and obligations when using our Services.
Please read these Terms and Conditions carefully. They contain important information regarding your legal rights, warranties, disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy, to the extent that such agreement is legally required and permitted.
If you do not agree with these Terms and Conditions, please do not use our Services.
SECTION 1 – ACCESS AND USER ACCOUNT
By using our Services, you confirm that you are of legal age in your country of residence or have obtained the necessary consent from your legal guardians.
You also agree that minors for whom you are responsible may use our Services on devices that you own or manage, where legally permitted.
To access certain Services, you may be required to provide personal information, such as your email address, billing information, payment details, and shipping information.
You confirm that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account information and login credentials and protecting them against unauthorized access.
SECTION 2 – OUR PRODUCTS
We make every effort to display and describe our products as accurately as possible.
However, please note that product colors, sizes, and appearances may vary slightly depending on your screen, device settings, or lighting conditions.
Product descriptions may be updated or modified when necessary.
PawGrip reserves the right to limit the available quantities of certain products or discontinue the sale of individual products at any time.
Existing purchase agreements and your statutory consumer rights remain unaffected.
SECTION 3 – ORDERS
By placing an order, you submit a binding offer to enter into a purchase agreement.
PawGrip reserves the right to accept or reject orders in accordance with applicable laws.
Please review your order carefully before completing your purchase.
Once an order has been processed or shipped, cancellation may no longer be possible in certain circumstances. Your statutory right of withdrawal remains unaffected.
Returns and exchanges are handled in accordance with our Return and Refund Policy and our voluntary 90-day return guarantee.
This guarantee supplements your statutory consumer rights and does not limit them.
By placing an order, you confirm that the purchased products are generally intended for personal use and not for commercial resale.
SECTION 4 – PRICES AND PAYMENTS
All prices displayed on our website apply at the time the order is placed.
We reserve the right to adjust our prices at any time for future orders.
Prices displayed during checkout include legally applicable taxes, where required.
Additional shipping costs, as well as any applicable customs duties or import fees, will be disclosed in accordance with applicable legal requirements.
You agree to provide complete, accurate, and up-to-date payment and billing information for all purchases made through our online store.
Payments are processed using the payment methods available at checkout.
SECTION 5 – SHIPPING AND DELIVERY
We make every effort to process and ship all orders quickly and reliably.
Delivery times displayed on our website are estimates unless a specific delivery date has been expressly agreed upon.
In certain circumstances, delays may occur due to shipping carriers, customs clearance, or unforeseen events.
If your delivery is significantly delayed, you may contact us at any time:
We will make every effort to find an appropriate solution.
For consumer purchases, the risk of accidental loss or damage to the goods generally transfers to you only when you or a person authorized by you has physically received the goods.
Your statutory rights regarding delivery delays, non-delivery, or damaged goods remain fully protected.
SECTION 6 – CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions or our Services, please feel free to contact us.
Our contact details are:
PawGrip
Email: pawgrip@use.startmail.com
Website: https://pawgrip.store
Address: C. de Juan de Padilla, 13, 13500 Puertollano, Spain
Phone: +34 685 508 883
We are happy to assist you with any questions regarding your orders, our products, or our policies.