🚚 PawGrip Shipping Policy

At PawGrip, we do everything we can to ensure that your order arrives as quickly as possible and in perfect condition. Below, you will find our shipping terms and information regarding international deliveries.

1. Processing and Delivery Times

We understand how important it is for you to receive your order quickly. Our shipping process consists of two stages:

Processing Time:

All orders require a processing time of 1 to 3 business days (Monday through Friday).

During this time, we check the quality of your items, prepare the packaging, and arrange shipment from our warehouse.

Shipping Time:

Once your order has been handed over to the shipping carrier, the estimated international delivery time is 6 to 12 business days.

Estimated Total Delivery Time:

The total delivery time is generally up to 15 business days from the date your order is placed.

Please note that these are estimated delivery times.

2. Shipping Costs and Delivery Areas

We offer worldwide shipping.

Shipping costs are calculated based on the package weight and delivery destination.

The exact shipping costs will be displayed during checkout before you complete your purchase.

3. Order Tracking

Once your order has left our warehouse, you will automatically receive a shipping confirmation email.

This email will include your tracking number and a link that allows you to monitor the current status of your delivery.

Please note that it may take 24 to 48 hours for tracking information to be updated in the shipping carrier's system.

4. Customs Duties, Import Fees, and Taxes

For international deliveries outside the European Union, additional customs duties, import fees, or taxes may apply.

If these costs are not already included during checkout, they will be disclosed in accordance with applicable legal requirements.

Any applicable import duties may be the customer's responsibility, provided this has been clearly communicated before the order is completed.

Payment of these fees may be required for the relevant authorities or shipping carriers to release the shipment.

If a delivery is refused due to unpaid import duties, we will review any applicable refund, taking into account the costs incurred and relevant legal requirements.

Your statutory consumer rights remain unaffected.

5. Shipping Address and Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the following information:

• Full name

• Street address and house number

• ZIP/postal code and city

• Country

• Any additional address details, if applicable

For security and logistical reasons, we may not be able to modify the shipping address once an order has been processed and shipped.

If a package is returned to us due to an incorrect or incomplete shipping address, additional shipping charges may apply for reshipping, provided the error was made by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at pawgrip@use.startmail.com.

6. Delivery Issues and Delays

We make every effort to meet the estimated delivery times.

However, in certain situations, unforeseen circumstances may cause delays, including:

• Adverse weather conditions

• Transportation strikes

• Customs inspections

• High demand during Black Friday or Christmas

• Logistical difficulties experienced by shipping carriers

Although some of these circumstances are beyond our direct control, we will assist you with tracking your shipment and resolving any delivery issues.

Your statutory rights regarding delayed or undelivered orders remain fully protected.

7. Lost or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, or if your product arrives damaged, we kindly ask you to contact us within 48 hours, whenever possible.

Email: pawgrip@use.startmail.com

Please include your order number and a brief description of the issue.

For damaged products, we recommend attaching photos of the item and its packaging so we can process your request more efficiently.

If the shipping carrier confirms that your package has been lost, we will offer either a free replacement shipment or a full refund.

The suggested 48-hour contact period is intended to help us resolve issues more quickly and does not limit your statutory warranty or consumer rights.

8. Contact Us

If you have any questions about your order, delivery times, or tracking information, please feel free to contact us at any time.

PawGrip

Website: https://pawgrip.store

Email: pawgrip@use.startmail.com

We are always happy to help!